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Title Leadership communication style and employee outcome / by Wassim Farid ChammaaProject
Name(s) Chammaa, Wassim Farid (Main Author)
American University of Beirut. Suliman S. Olayan School of Business (Related name)
Publication 2009
Physical Details x, 44 leaves; 30 cm.
Subjects Leadership--Lebanon
Communication in organizations--Lebanon
Job satisfaction--Lebanon
Classmarks Pj:001565
Notes Dissertation: Project (M.B.A.)--American University of Beirut, Suliman S. Olayan School of Business, 2009
Dissertation: First Reader : Dr. Yusuf Sidani, Associate Professor , Suliman S. Olayan School of Business
Second Reader : Dr. Imad Zbib, Assistant Professor, Suliman S. Olayan School of Business.
General: Appendix : leaves 37-39.
Bib. & Index: Bibliography : leaves 40-44.
Abstract Inspired from various definitions encompassing communication in the description of leadership, this paper explored leaders communication styles while assessing their impact on employees' outcome. Communicator Style factors were derived from Norton's (1978) communicator style construct and employed to judge their influence on employees' job satisfaction, supervisor satisfaction, and identification to the supervisor. The study aimed as well to identify predictors of communicator image and the role of leaders' gender in influencing subordinates perceptions.

Participants were 117 individuals working for a variety of companies in Lebanon. Leaders' communicating styles (dominant, dramatic, contentious, animated, impression leaving, relaxed, attentive, open, friendly, and precise), communicator image, job satisfaction, satisfaction with the supervisor, and identification to the supervisor were measured. Leaders perceived as showing concern for others had more satisfied employees whereas employees supervised by active leaders showed more identification towards their supervisor. Leaders' gender, however, did not expose any significant implication on followers' perceptions.

Theoretical considerations of communicator styles were discussed while literature reviews on employee outcome were investigated for constructing hypotheses and identifying leads for premises.

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