| Title | Cases on managing e-services / Ada Scupola [editor] | Books |
| Name(s) | Scupola, Ada (*Related name)
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| Publication | Hershey PA : Information Science Reference, c2009
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| Physical Details | xxiii, 299 p.; ill., map; 29 cm.
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| Subjects | Electronic commerce
Customer services--Technological innovations
Service industries--Technological innovations
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| ISBN | 1605660647 (hc.)
9781605660646 (hc.)
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| Classmarks | 658.872
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| Notes | General: "Premier reference source."--Cover.
Bib. & Index: Includes bibliographical references (p. 269-288) and index.
Summary: "This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services."--Publisher's description.
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| Availability | |
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Location |
Shelf |
Shelfmark |
Status |
Category | | 00438335 | Jafet Library | J | 658.872:C338s:c.1 | Available | Standard Loan |
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